FAQ

Why Choose Synthetic Turf Products?
Our guarantee that your turf is always in stock and available sets us apart from other turf suppliers. Our amazing team delivers excellent customer service setting us apart from our competitors. We provide a quality product and deliver it in a professional manner. Our factory direct relationship provides fast and reliable service second to none.
Is Synthetic Turf safe for our pets?
The majority of synthetic turf customers are pet owners! Many pet boarding facilities and humane societies have synthetic turf. Synthetic Turf is the ideal solution to the problem of pet urine discoloring or staining the turf. With our Fresh Fill pet urine is absorbed and neutralized. For solid waste simply pick up as you normally would, and hose down the area, if necessary, brush the turf back into is original state.
Will our pet hurt the turf?
No. It is commonly used for pet runs as an alternative to concrete or rock. Urine is not a problem as it absorbed and neutralized when you use the Fresh Fill infill system. Other messes clean up the same as natural grass. You can even spray the soiled area with a hose, and then brush the turf back into place. The turf is also installed with extra spikes to secure it to the ground.
Will the turf fade?
Absolutely not! Our fibers have a UV protection coating and can withstand the damaging effects of sun, heat, wind, snow, and ice. We have synthetic putting greens that were installed in the 1980s with no visible signs of fading.
How long does the turf last?
The actual life expectancy is 15-25 years with a limited 8-year warranty.
Does the turf drain like regular turf or sod?
The drainage is very similar to natural turf. The turf backing has plenty of perforated holes allowing for water to drain vertically. The infill acts as a filter also. Most of the turf products drain on average of over three inches per hour per square foot.
What about Rain and Snow? Or, What about the Summer Sun?
We install turf in the mountains, where rain and snow drain very well with no flooding issues. Wind is not a worry since the turf is secured to the ground so well by our installers that it doesn't affect the turf or move at all! As you know, our Southwest sun can get very hot, so during midday direct sun, the turf may feel hot to the touch. The turf does not retain heat in the shade or darkness like rock does. The turf can easily take even the hottest direct sunlight without damage providing that there isn't any strong reflection or sun magnification.
Is the turf safe for our children to play on?
Not only is the turf safe but it eliminates allergies. Research shows children have fewer injuries when playing on artificial turf compared to other ground covers. We have turf installed at schools and day care centers. Our turf meets all state requirements for safety. The Fresh Fill also helps keep the turf cooler in the summer. The best part is when the kids are done playing on the turf, they don't itch like they do with regular grass.
Are we going to have a problem with Weeds?
A weed barrier is advisable because weeds can eventually grow through the turf drainage holes. Weeds can grow up through the turf particularly if the old natural grass or weed roots were not removed properly or if there was not ample amount of decomposed granite sub base installed. Periodically a weed will try to come up, most commonly on the edges near concrete. It is possible to see one come up in a drain hole. If that happens simply pull up the weed and spray the area with a little weed killer, it will stop the weed from coming up again and won't harm the turf.
What is the warranty?
Our Synthetic Turf comes with an eight year limited factory warranty. For more information, see our warranty page.
What do you install the turf on?
We recommend installing the synthetic turf over at least two inches of decomposed granite if it is available in your area; if not, ¼ minus rock or pea gravel is good.
Is it ok to put the turf on concrete?
Yes, but since water will have no place to drain, in a few years, you might get some mold underneath the synthetic turf. If you do get mold, you can just pour common bleach on the synthetic turf and it should kill the mold underneath without harming the synthetic turf.
Can we install the turf on top of sand?
No, we don't recommend installing it over sand because the sand will eventually shift causing "a wavy appearance" in the synthetic turf.
How do you maintain the Synthetic Turf?
Once a month or so (more often if you have a lot of trees or pets) you should clean the synthetic turf by using either a power leaf blower or a stiff bristled hand broom. Brush (or blow) against the natural grain of the synthetic turf with the hand broom to make the blades of synthetic turf stand up. This will re-fluff the synthetic turf and get the dirt off of it. You should lightly hose down the synthetic turf once a week or so. Remember, natural turf gets watered every day so the dirt and air pollution gets washed off. Since synthetic turf never needs water (yea!) it doesn't get washed, so you have to do it occasionally.
How does the turf hold up to a digging dog?
Dogs rarely dig into synthetic turf and it is almost impossible for them (even the largest dogs) to dig through the turf. If however the turf is damaged, it can easily be repaired with some left over scrap pieces from the original installation.
How do you clean up after the dog?
Pick up the solids with your "pooper scooper" and then hose it down. Hose down the synthetic turf at least once a week where the dog usually urinates. This will typically clean and deodorize the synthetic turf. If there still is a strong smell, you can use FRESH FILL which will neutralize the ammonia in the urine.
What is going to stain the turf?
Very little will stain artificial turf, including: oil, dog urine, weed killer & chlorine.
How hot does the turf get in the Summer?
It is difficult to say because of the position of the yard as it relates to the sun, how much shade that is in the yard and variations in the climates throughout the US. You should know however that in the hot Southwest part of the US, the synthetic turf can get quite warm to the touch during the midday direct sun. The synthetic turf however can easily take even the hottest direct sunlight without damage providing that there are no strong reflections or sun magnification. Any possible heat from the synthetic turf will immediately dissipate when the direct sun is removed.
What happens if I want to remove the turf or take it with me when we move?
You can "peel" back the synthetic turf and roll it up to take with you. If you want to get underneath it to make an irrigation repair or for some other reason, just "peel" it back. When you are done, just smooth out the rock base to make it level again and lay the turf back down (make sure that you remove all wrinkles). Re-secure the grass with new 6" nails. The grass is designed to be removed if needed.